Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–2 business days. Orders placed on weekends or public holidays are processed on the next business day. Once your order is prepared for dispatch, you will receive a confirmation email with tracking details.

Shipping Times

Delivery times vary based on destination and courier performance. Standard estimated timeframes:

Domestic (UAE): 1–3 business days
GCC: 3–7 business days
International: 7–14 business days

These timeframes are estimates and may be affected by customs clearance, courier delays, or peak‑season volume.

Shipping Rates

Shipping rates are calculated at checkout based on your location and selected service. Any promotional or free‑shipping offers will be applied automatically when eligible.

Order Tracking

Once your order has shipped, you will receive a tracking link to monitor delivery progress. Tracking updates are managed by the courier and may take up to 24 hours to appear.

Customs & Duties

International orders may be subject to customs duties, taxes, or import fees. These charges are determined by your local customs authority and are the responsibility of the recipient. AXIS9 is not responsible for delays caused by customs processing.

Failed Deliveries

If a delivery attempt is unsuccessful due to an incorrect address, unavailability, or refusal, the order may be returned to us. Re‑shipping fees may apply.

Lost or Damaged Shipments

If your order arrives damaged or appears lost in transit, contact us immediately with your order number and supporting details. We will work with the courier to resolve the issue promptly.